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Case Studies

DELIVERING INSIGHTS TO OUR CLIENTS AROUND THE WORLD

Explore how we help our clients solve critical business challenges like understanding the voice of the customer (VOC).

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Improving Experiences with Employee Engagement Surveys

VARIOUS INDUSTRIES

Kai Analytics works with organizations across sectors to optimize their employee engagement surveys and achieve thriving workplace cultures through custom questionnaires, industry benchmarks, and segmented reporting.

Tripling Student Participation for the UBC AMS Academic Experience Survey

HIGHER EDUCATION

The University of British Columbia Alma Mater Society contracted Kai Analytics in 2023 to carry out the annual Academic Experience survey with a focus on refining the questionnaire and increasing the response rate to pre-pandemic levels.

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Distributing and Analyzing a Global Survey in 20 Countries

NON-PROFIT/GOVERNMENT

Kai Analytics contributed to a Global Center for Adaptation study on youth engagement in climate adaptation actions. Through effective survey design and custom analysis, Kai Analytics helped answer 4 major questions around youth participation, and developed 3 personas to aid in leadership decisions.

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Power BI Dashboard for UNDRR INFORM Risk Index

NON-PROFIT/GOVERNMENT

Kai Analytics was hired to develop a fully interactive dashboard for the United Nations Office for Disaster Risk Reduction (UNDRR) based on the INFORM Risk Index data, to make decision making easier and more streamlined.

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Alumni Success Surveys for The Association of Accredited Naturopathic Medical Colleges

HIGHER EDUCATION

Kai Analytics oversaw the 2020 Graduate Success and Compensation Study to gauge perceptions of the job market, create profiles of “successful” graduates, measure changes from surveys conducted in the past, and uncover the reasons for graduates exiting the industry.

Using Amazon Reviews to Inform Product Development

Consumer Products/E-Commerce

E-Commerce reviews are a vital source of information for market research. Through qualitative analysis (text analysis) techniques, we help clients understand key customer concerns, competitor strengths and weaknesses, and identify opportunities to wow buyers.

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Public photo of Thompson Rivers University's Brown Family House of Learning in Kamloops

Analyzing 30,000 Student Course Evaluations to Inform Curricular Redesign

HIGHER EDUCATION

Thompson Rivers University (TRU) redesigned their course evaluation survey from key takeaways we identified after analyzing five years worth of raw comments.

Reducing the Rate of Student Attrition at Bastyr University

HIGHER EDUCATION

Kai Analytics set out to quantify Bastyr University’s student satisfaction surveys and empower them with the information that they needed to improve engagement at their campuses.

kai analytics | student satisfaction survey | customer satisfaction | employee survey | engagement survey | strategic plan | text analysis for strategic planning

Improving TechSmith’s Snagit by Leveraging Customer Feedback

SOFTWARE & TECHNOLOGY

Kai Analytics reviewed Snagit’s customer comments to make recommendations on how to improve customer experience in the next version of the software.

kai analytics | text analysis of software user feedback

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