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Our Story

Delivering insights and sharing our vision to all our clients around the world.

​Ever since Kai Analytics was founded in 2017, our goal has remained the same: leverage natural language processing technologies to make qualitative research a breeze.

We bring you a hand-crafted analysis of your customer feedback to create a stellar customer experience. Our process is personalized and is tailored to what matters most in your organization.

Core Values


We don’t just summarize results from your data, we tell you the story behind it.


We deliver end-to-end services — from survey design and analysis to reporting. 


We use software to improve our efficiency, but our analysis is always made by a human. 

Unique Method

With the help of our custom-made qualitative data analysis platform, Unigrams, we can quickly and efficiently sort your data. We then analyze it and present it in the most approachable way possible so you can use your data intelligently. 

Commitment to Diversity

Kai Analytics is committed to having a team that reflects the communities in which we live and work, and is an equal opportunity employer. In fact, diversity is what drives our success – it’s at the core of how we hire, communicate, and work. We also support the Government of Canada Youth Employment and Skills Strategy and are an employer of the Digital Skills for Youth Program. We are proud to say that our diversity and inclusion initiative is that no job-hiring process will end until a minority candidate is interviewed.   

Interested in joining our team? Check out our open job listings below!

Meet Our Team

We are an agile and growing team of individuals that believe there is a better way of doing survey research and qualitative data analysis. We are a diverse team of data scientists, designers and digital marketers that collaborate to bring Kai Analytics to you.

Kevin Chang | Founder & CEO | Kai Analytics



Kevin is the founder and CEO of Kai Analytics and he has more than a decade of experience in market research and higher education. His work with survey and qualitative data research inspired him to share the science of natural language processing and make qualitative data analysis more accessible.

Lorina MacLeod | Digital Copy Editor | Kai Analytics



Lorina is a graduate of Thompson Rivers University, with a Bachelor of Arts with a major in English literature and a minor in modern language and global studies. Lorina's main tasks include writing, editing, and coordinating copy for social media and project proposals.



Jessica Piora has a bachelor of arts and a master in Languages and Civilizations of Asia and Mediterranean Africa from Ca' Foscari university (Venice). As project officer, she's responsible for research initiatives, cultural translation, and supporting project timelines to ensure their successful completion for the Asia Pacific region. During her free time she enjoys watching cooking shows and cooking.

Colin Wallace | Developer | Kai Analytics



Colin got his Masters degree in Economics from the University of Waterloo, and he is an analytical and methodical thinker. Colin enjoys problem solving and he has been the driving force behind optimizing Kai Analytics' new qualitative analysis software, Unigrams.

Lara Winkless| Social Science Research Assistant | Kai Analytics



Lara is a graduate of the University of British Columbia specializing in Mathematics and Psychology. Her role involves supporting the analytical side of the research process, editing content and proposals, and delving into data-oriented processes. She is fluent in French and Bulgarian.


We have long-standing relationships with experts who hold specialized knowledge and abilities in variety of fields, complimenting our main team and providing optimal service.

Tal Shalif | Sr Developer | Kai Analytics



Tal is a full-stack developer with over 20 years of experience. He is fluent in Japanese and Hebrew.

Betty | French & Spanish Translator | Kai Analytics



Betty has a Masters degree in French Literature and language. She is a multilingual educator, a cultural advisor and translator.

Meet Our Advisors

In addition to our core, we are also incredibly grateful to work with a team of advisors from the US and Canada. They come from diverse backgrounds and together they have 50+ years of experience.

Advisors | Kai Analytics

Dr. Jenn Weaver

Associate Director for
University Teaching at Caltech

Advisors | Kai Analytics

Dr. Mac Powell

3X University President: Bastyr University, JFK University, West Med College

Advisors | Kai Analytics

Shakir Karim

Product Manager with 20+years of experience in the Silicon Valley

Advisors | Kai Analytics

Hisako Takahashi

JD, Associate at McMillan Dubo Law Group

The Bottom Line

We help our clients achieve success by applying insider industry expertise and personal connection to turn words into real, meaningful actions.  It takes more than intelligent analysis and problem-solving. Listening requires human insight.

We can’t wait to meet your community and join the conversation.

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