Ever since Kai Analytics was founded in 2017, our goal has remained the same: leverage natural language processing technologies to make qualitative research a breeze. We bring you a hand-crafted analysis of your customer feedback to create a stellar customer experience. Our process is personalized and is tailored to what matters most in your organization.

Our Core Principles

We collaborate with the world’s leading organizations to uncover the vibrant human narratives hidden in their data. In every project, our work is informed by three core principles: 

1. Effective data storytelling can make data engaging! 

2. We’ve got your back with end-to-end design, analysis and reporting.

3. We are real people, not software. 

The way we work is important to your success because every data set represents a group of beating hearts: real people who have given us the honor of hearing what matters to them. In turn, it is our responsibility to turn that information into excellent service.

From billion-dollar companies to educational communities we listen to the space between keywords to give you real, actionable insights.

Our Method

Whether it’s, surveys, focus groups, or interview transcripts--no matter what data you have, we’ll turn it into a clear roadmap for action. We are here to carefully decipher and translate information into a clear path forward when you:

· Need to prioritize resources

· Want to achieve a consensus on strategy

· Are looking to understand which way your community wants to go

· Need to gauge perception and the impact of major events.

The Bottom Line

At the end of the day, we humans want to be heard. The best way to do that is to leverage machines for processing, but not depend on them exclusively for analysis.

We help our clients achieve success by applying insider industry expertise and personal connection to turn words into real, meaningful actions.  It takes more than intelligent analysis and problem-solving. Listening requires human insight.

We can’t wait to meet your community and join the conversation.

Meet the Team

We are an agile and growing team of individuals that believe there is a better way of doing survey research and qualitative data analysis. We are a diverse team of data scientists, designers and digital marketers that collaborate to bring Kai Analytics to you.

Kevin Chang

Founder and CEO

A decade of experience in market research and higher education.


Digital Marketing Intern

4th year Commerce Student, Gustavson School of Business, University of Victoria


Senior Developer

20 years of full-stack programming experience


UX/UI Designer

4th year Communication Design Student, Emily Carr University of Art and Design


Design Specialist

BFA, Emily Carr University of Art and Design


Python DevOps

MA Economics, University of Waterloo


Digital Marketing

BA (Hons) Psychology and English Literature, University of Toronto

Meet the Advisors

In addition to our core, we are also incredibly grateful to work with a team of advisors from the US and Canada. They come from diverse backgrounds and together they have 50+ years of experience.

Shakir Karim

Product Manager with 20+years of experience in the Silicon Valley

Hisako Takahashi

JD, Associate at McMillan Dubo Law Group

Dr. Jenn Weaver

Associate Director for
University Teaching at Caltech

Dr. Mac Powell

3X University President: Bastyr University, JFK University, West Med College

Dr. Miikka Silferberg

Associate Professor of Linguistics at the University of British Columbia

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